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FAQ

Everything you need to know about our activated carbon solutions.

Featured Questions

Frequently Asked Questions

Get quick answers to your questions about activated carbon, customization, certifications, and applications.

Need a custom solution?

We offer full OEM services — from formulation to packaging. Contact us for tailored support.

FAQ

Frequently Ask Questions

Global Questions

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Yes, we offer flexible OEM and customization services. We can adjust key parameters including adsorption capacity, particle size, and ash content based on your specific application scenarios (e.g., wastewater treatment, food purification). We also support private-label packaging. For detailed customization specs, minimum order quantities, and pricing, please submit your inquiry and our team will get back to you promptly.

Our management systems are ISO 9001, ISO 14001, and ISO 45001 certified. Our food-grade activated carbon complies with FDA standards and has official hygiene permits. We provide batch-specific inspection reports for all products upon request. If you need to confirm compliance with your local market regulations, feel free to send us an inquiry with your requirements.

Standard delivery time is 15–25 working days, subject to order quantity and customization needs. For urgent orders, we can prioritize production to shorten lead time to 10–15 working days. Shipping options include sea, air, and express. To get an accurate delivery timeline for your order, please submit an inquiry with your order details.

Yes, we provide post-purchase technical support during our business hours via email and phone. Our team can assist with product usage, storage guidelines, and application optimization. If you encounter any issues during use, please contact us with your problem description, and we will respond with solutions within 48 hours. For complex technical needs, submit an inquiry for 1-on-1 support.

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